Phelps Memorial Hospital Center Deploys Newest Allen Technologies IPS Touch Solution to Increase Patient Satisfaction
Allen Technologies today announced that Phelps Memorial Hospital Center has upgraded its Interactive Patient System (IPS) to their latest touch screen solution. This upgrade will provide enhanced patient education and entertainment, with the goal of increasing patients’ engagement and satisfaction levels.
“As a customer of Allen Technologies since 2006, we were pleased with our original Allen Technologies system but made the decision in 2013 to upgrade to the new Allen Technologies IPS Touch solution for several specific reasons”, said Eileen Sullivan, Administrative Project Coordinator. “We really liked the touch screen system’s simplified usability as well as the much improved viewability of the larger, higher quality screen. Our main goal for upgrading was to increase patients’ satisfaction. This new system is proving to be much more user-friendly, improving not only patients’ satisfaction but the nursing staff’s satisfaction as well.”
The Allen IPS Touch solution provides patient education videos at the patient’s fingertips making it much easier for nursing staff to review educational information with patients. “This is a huge improvement in the learning and communication process with our patients” continued Sullivan.
Another service provided by Allen Technologies is an on-site team member who provides personalized services and 1:1 training for patients at all 115 IPS Touch system locations. This service supports Phelps’ outstanding Hospitality Service program, which has representatives assigned to each nursing unit from 6:30 am until 7:30 pm, 7 days a week, including holidays. Hospitality representatives visit patients several times each hour offering to provide water, blankets, snacks or other non-clinical items that help to improve patient comfort and ensure the best possible experience for patients and their families. Allen Technologies works hand-in-hand with the nursing staff and Phelps’ Hospitality Service to provide exceptional customer service at the bedside. The Allen team member provides patient orientation; new feature releases, technical assistance, nurse training, and ensures the system is operating at peak performance.
”Working with Allen Technologies has been very pleasant,” said Kerry Pisano, Vice President Support Services. We have found the Allen Technologies team to be helpful, accommodating, and responsive. Clearly, they understand our patient care philosophy – Patient Satisfaction is #1.”
“Over the past eight years, Allen Technologies has worked alongside our teams at Phelps to offer features and services which support our goals and initiatives centered on excellent care and patient satisfaction. We are currently building a new SurgiCenter where we will install Allen IPS solutions in the pre- and post-op patient rooms. As we continue to expand our services to this community, we know that Allen Technologies will continue to provide flexible solutions which expand and scale with the hospital’s growth,” continued Pisano.
About Phelps Memorial Hospital Center
Set on 69 rolling acres overlooking the Hudson River in Sleepy Hollow, New York, Phelps Memorial Hospital Center is a 238-bed, not-for-profit acute care hospital that provides outstanding medical and mental healthcare to the residents of Westchester and surrounding communities. Phelps is accredited by The Joint Commission, the College of American Pathologists, the American College of Radiology, the New York State Office of Alcoholism and Substance Abuse Services (OASAS), and the American Dental Association.
Since its beginnings in 1956, Phelps Memorial Hospital Center has been dedicated to improving the health of the community they serve while sustaining an environment of excellence where medical, social and rehabilitative services are delivered proficiently, efficiently and effectively. Phelps is focused on providing comprehensive care in a safe, modern environment where advanced medical techniques and effective management and planning are coupled with the strong Phelps tradition of caring. Learn more about Phelps Memorial Hospital Center at http://phelpshospital.org/
About Allen Technologies
Allen Technologies, the pioneer of interactive patient engagement solutions for nearly 40 years, transforms the way hospitals engage, educate and empower patients. Allen helps hospitals impact patient outcomes, improve patient satisfaction and achieve operational efficiencies. Allen’s multiplatform interactive patient engagement system, delivered via television, tablet and bedside monitor, is a robust patient-centric portal for customized patient education, in- room comfort control, and entertainment. Allen’s E3 Patient Engagement Solutions integrate seamlessly with electronic medical records and system platforms including HVAC, housekeeping and food service systems. Learn more at www.engagewithallen.com, at facebook.com/allentechnologiess or on Twitter at @allen_E3.