Connecting the Patient: The Bridge to a Better Experience

Jan. 14, 2021, 1 PM CT

The hospital experience has changed in profound ways for both patients and healthcare providers. Many healthcare leaders see this as the pivotal moment to apply lessons learned to make lasting improvements in the care experience. One of those key lessons is the critical need to deliver care differently that connects patients to a better experience.

In this MUSE-sponsored webinar, you will learn:

  • What’s missing in achieving the promise of automating care
  • How patient-connecting technology is changing the way hospitals deliver an improved patient experience
  • What the future of the hospital patient experience looks like, and how hospitals are achieving it today

Non-MUSE participants are welcome to attend. For complimentary register, email

Webinar Speakers

Frank Fortner

Frank Fortner

CEO of Strategic Healthcare Connections

Frank Fortner, CEO of Strategic Healthcare Connections, has a passion for leading high-performing teams that deliver award-winning products and services. For nearly 25 years, he has worked with more than 1,300 hospitals in the U.S., Canada and the U.K. to help solve many of healthcare’s most pressing challenges.  After beginning his career at MEDITECH, Frank joined Iatric Systems in 1995 where he formed the Software Solutions Division to help broaden Iatric’s service-based portfolio. In 2013, Frank became president overseeing all Iatric Systems products and services. In 2019, he joined long-time colleagues Jack Walker and Dr. Phil Sanger at Strategic Healthcare Connections, LLC. Their mission is leveraging the power of connections to continue affecting positive change for healthcare and other industries.

Mark Lancaster

Mark Lancaster

Executive Vice President of Allen-a Sentrics Company

Mark Lancaster is executive vice president of Allen-a Sentrics Company and president of Sentrics’ Acute Care Division. He is passionate about helping hospitals maximize the power of interactive technology to deliver on the promise of patient-centered care. A certified public accountant, Mark has extensive financial and operational leadership experience with the Defense Contract Audit Agency, Consolidated Graphics, and Skyline Ultd. Since joining Allen in 2014, he has provided strategic vision and guidance to enhance Allen’s interactive products to meet the changing healthcare environment. Mark has a bachelor’s degree in accounting from Baylor University.

Nancy Miracle, RN

Nancy Miracle, RN

partner at Executive Pathways Advisory Group

Nancy Miracle, RN, partner at Executive Pathways Advisory Group, works with clients across the country to solve clinical, financial and operational process issues arising from a rapidly changing technology- driven environment. Building on her clinical leadership experience in critical care and case management, she moved into technology, spending time with companies including Cerner Corporation, CareScience and Cognizant Technologies. An examiner for the Malcolm Baldridge National Quality Award, Nancy has advised clients in a wide range of care settings including penal systems, critical access hospitals and integrated networks spanning multiple time zones and languages to navigate the automation of healthcare while maintaining a focus on quality and regulatory compliance.

Sponsored by:

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Allen has been helping hospitals put patients at the center of their care for 40 years.

Allen’s E3 interactive patient engagement platform transforms hospital patient room smart TVs, bedside touch screens and tablets into interactive patient education, entertainment and experience hubs.

E3 creates happy patients, improves HCAHPS and reduces non-clinical staff interruptions that cost time and resources.