Connecting the Patient: The Bridge to a Better Experience

MUSE WEBINAR
Jan. 14, 2021, 1 PM CT

The hospital experience has changed in profound ways for both patients and healthcare providers. Many healthcare leaders see this as the pivotal moment to apply lessons learned to make lasting improvements in the care experience. One of those key lessons is the critical need to deliver care differently that connects patients to a better experience.

In this MUSE-sponsored webinar, you will learn:

  • What’s missing in achieving the promise of automating care
  • How patient-connecting technology is changing the way hospitals deliver an improved patient experience
  • What the future of the hospital patient experience looks like, and how hospitals are achieving it today

Non-MUSE participants are welcome to attend. For complimentary registration, email Alicia@museweb.org

Webinar Speakers

Frank Fortner

Frank Fortner

CEO of Strategic Healthcare Connections

Frank Fortner, CEO of Strategic Healthcare Connections, has a passion for leading high-performing teams that deliver award-winning products and services. For nearly 25 years, he has worked with more than 1,300 hospitals in the U.S., Canada and the U.K. to help solve many of healthcare’s most pressing challenges.  After beginning his career at MEDITECH, Frank joined Iatric Systems in 1995 where he formed the Software Solutions Division to help broaden Iatric’s service-based portfolio. In 2013, Frank became president overseeing all Iatric Systems products and services. In 2019, he joined long-time colleagues Jack Walker and Dr. Phil Sanger at Strategic Healthcare Connections, LLC. Their mission is leveraging the power of connections to continue affecting positive change for healthcare and other industries.

Deirdre Williams

Deirdre Williams

Vice President, Patient Experience and Strategy for Allen-A Sentrics Company

Deirdre Williams has devoted her career to helping hospitals maximize technology to improve the patient experience. She began her career in the patient admissions department of a 350-bed facility where she implemented the first pre-registration and insurance pre-authorization protocols, and guided development of a paperless bed occupancy dashboard. Through her work in the physician credentialing industry, she became a noted influencer in creating universal standards of credentialing ultimately adopted by the industry’s leading health insurers. She subsequently became the first employee of a start-up third party MEDITECH integration company, where she worked with hospitals across the globe on electronic health record integration, patient-centric workflow, meaningful use, cyber security risk assessment and more. She is member of the Medical Users Software Exchange (MUSE) where she has served in the past as a member of the Commercial Member Advisory Board and education presenter.

Nancy Miracle, RN

Nancy Miracle, RN

partner at Executive Pathways Advisory Group

Nancy Miracle, RN, partner at Executive Pathways Advisory Group, works with clients across the country to solve clinical, financial and operational process issues arising from a rapidly changing technology- driven environment. Building on her clinical leadership experience in critical care and case management, she moved into technology, spending time with companies including Cerner Corporation, CareScience and Cognizant Technologies. An examiner for the Malcolm Baldridge National Quality Award, Nancy has advised clients in a wide range of care settings including penal systems, critical access hospitals and integrated networks spanning multiple time zones and languages to navigate the automation of healthcare while maintaining a focus on quality and regulatory compliance.

Sponsored by:

Girl in a jacket

Allen has been helping hospitals put patients at the center of their care for 40 years.

Allen’s E3 interactive patient engagement platform transforms hospital patient room smart TVs, bedside touch screens and tablets into interactive patient education, entertainment and experience hubs.

E3 creates happy patients, improves HCAHPS and reduces non-clinical staff interruptions that cost time and resources.