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Learn about critical issues impacting patient engagement and the patient experience.

Human-Centered Technology: The Value to Hospitals

Since the invention of the first computer, people have been using technology to solve complex problems.  Like other businesses, hospitals invest heavily in technology, as they strive to meet regulatory requirements like ICD-10 and EMR implementation, and provide the highest level of healthcare to their communities.  The Forrester Group predicted that healthcare technology spending would grow by 8.8 percent in 2019, with about 10 percent of that earmarked for “transforming the business.”

The Case for Site-wide Notification in Hospitals

Using technology to communicate in a hospital is just one component of an effective healthcare communication strategy. In an emergency situation such as a lockdown or weather emergency, simply using pagers or phones may contribute to lag time or confusion when the speed of message delivery is of the essence. A site-wide notification system is seen to be a more effective method of conveying alerts quickly and effectively in an emergency situation.

Addressing Language Barriers in Healthcare

Recent U.S. Census data indicate that 21 percent of people living in the United States speak a language other than English at home. Cultural and language barriers in healthcare settings are one of many factors contributing to healthcare disparities in the United States today. Addressing these issues allows for higher levels of health literacy and increased positive patient outcomes among minority and limited language proficient populations.

The Importance of Noise Reduction in Patient Healing and Patient Satisfaction

Ambient noise levels in critical care units have been shown to interfere with patients’ healing process by negatively affecting their immune system and potentially extending hospitalization. Decreasing ambient noise in ICUs results in better sleep quality and comfort; increased patient/nurse satisfaction; as well as lower rates of health issues stemming from sleep deprivation.

The Power of Digital Whiteboards

Patients want clear, easy-to-understand communication while they are in the hospital. Digital whiteboards incorporated into the interactive patient engagement system are proving to be one answer for better patient/nurse communication. They also save the nurse time, and save the hospital money in maintenance and replacement costs.

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